12 Apr
2007
12 Apr
'07
3:06 p.m.
Bad service is not something on which Icom has a monopoly. I sent my FT-847 rig in to Vertex. It was "repaired" without authorization, poorly at that, then lost for a couple of weeks while they tried to find where it was sent. What really chapped me was that at no time were e-mail or phone calls ever made to me to explain what was going on, so any information I got was on my dime.
To be fair, there seems to be some sort of house cleaning going on out there, both in the technical and administrative ends. Perhaps I can get some answers at Dayton. In any case, should I ever need service again, I will definitely go with on of the independents, of which there are still a few around.
Alan WA4SCA